FAQs • Oconee County, GA • CivicEngage

How do I establish a water account with Oconee County?: When establishing water and sewer service with Oconee County Water, you will need to verify that we service the location. Once our office has verified your location is serviceable, an application will need to be completed and proper deposits and service charges paid. Our office can verify the total fee that needs to be paid when you call. We will need a copy of the driver's license of the individual that is signing up for service and, if this is a rental property, we will need a copy of the rental and/or lease agreement. All items listed must be submitted to our office before service can be established. We do not provide same day service. Applications must be complete and paid before 3:00pm during regular business hours in order to get next day service. Anything submitted after that time will require an additional business day. For commercial service, we also require a completed sewer capacity request form to verify that all capacity fees have been paid unless a septic tank is being used and has been approved.

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Utilities

1. How do I establish a water account with Oconee County?: When establishing water and sewer service with Oconee County Water, you will need to verify that we service the location. Once our office has verified your location is serviceable, an application will need to be completed and proper deposits and service charges paid. Our office can verify the total fee that needs to be paid when you call. We will need a copy of the driver's license of the individual that is signing up for service and, if this is a rental property, we will need a copy of the rental and/or lease agreement. All items listed must be submitted to our office before service can be established. We do not provide same day service. Applications must be complete and paid before 3:00pm during regular business hours in order to get next day service. Anything submitted after that time will require an additional business day. For commercial service, we also require a completed sewer capacity request form to verify that all capacity fees have been paid unless a septic tank is being used and has been approved.

2. What are the current water and sewer rates?: Please find our current rates by clicking the following link:
Water and Sewer Rates

3. Meter Information and How can I determine if I have a leak?: Most meters are equipped with a leak indicator that can help you identify if you have a leak at your home. Meter locations are typically in the road right of way in a rectangular box with a metal or plastic lid. Before you go out to look at your water meter, make sure all water is turned off inside your home. If any water is left on from faucets running or clothes washers, etc., this will affect the results. Once you find your meter, carefully remove the lid as the antenna is connecting the lid and meter and clean the glass face of the meter. If all water is off to your home, the red needle leak indicator on the meter face should not be moving. If it is moving, that means that water is being pulled through the meter and there is the possibility of a leak. There are also some meters that have an LCD display and the rate of flow will show usage. The leak could be anywhere from the meter box to inside the home. A plumber may be able to help you identify the location of the leak. Please contact Oconee Water Resources Department if you have any questions regarding a possible leak 706-769-3960. For examples please view:
meter facts and pics.

4. What are my payment options?: Payment options are listed on the back of each invoice. You may pay by mail, enroll in automatic bank draft, pay by phone at 855-725-0896 (fees apply), in our office, through our website (fees apply), or use online billpay through your bank. We do not process cards in our office.